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Help Desk Analyst

This position requires an individual who is able to provide excellent customer service, complete data analysis, produce business documentation and respond to questions on the help desk. He or she will work in a team environment providing support to a wide range of application users.

Job Requirements:

Ability to provide effective, helpful and friendly end user support.

Capable of producing analysis of health-related data and processes for quality assurance and improvement purposes.

Clear, concise and accurate written and verbal communication with team members, clients and other related stakeholders, many of whom will be remote.

Demonstrable experience providing clear, well-written documentation

Experience in software development lifecycle activities in an integrated business and technical environment

Demonstrable experience working in a collaborative manner in a distributed team environment.

Required Skills and Qualifications

Post-secondary education in Health Informatics, Information Management or Information Technology (or equivalent) with 1-2 years of administrative work experience and exposure in the health or social services industry.

Excellent verbal and written communication skills

The ability to effectively deal with remote teams and users

Ability to travel within BC

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