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Senior Technical Support Specialist

Company Description

Gevity is an international informatics and management consulting company offering a full range of interdisciplinary professional services to clients seeking to build sustainable and effective health care and social services systems. Through our focus on the unique needs of the health care, social services and life sciences sectors, we work to support healthier lives through connected systems.


Key Competencies and Requirements

  • The successful incumbent will have proven successful leading complex technical projects including installation, integration,  configuration and maintenance of Citrix XenApp 6 or later
  • A minimum of 3 years experience integrating 2 or more information system components using HL7 message protocols
  • A minimum of 3+ years experience of implementation or operation and maintenance of information system security architechtures is required
  • Must have demonstrated success with system troubleshooting including diagnosis and problem solving
  • Must have demonstrated experience in system security including monitoring performance, identifying operational deficiencies, and improving system security and performance
  • Must have demonstrated experience in system backup recovery and disaster recovery architecture including testing, implememtation and operation and maintenance
  • Must have demonstrated experience with network and application security
  • Experience with end point protection software, multi-factor authentication, firewalls and VPNS preferred

Skills and Experience

  • University Degree in computer science or related discipline preferred
  • Minimum of 10+ years of experience in a IM/IT technical roles
  • Excellent written and oral communication skills
  • Excellent analytical and problem solving skills
  • Ability to demonstrate initiative, good judgment and effective decision-making;
  • Strong process improvement orientation, and experience in leading discussions to drive positive results amongst inter-disciplinary groups


Technologies Required

  • VMWare and LPAR
  • Windows servers (2008 or later)
  • AIX servers (Version 7 or later)
  • VPN and firewall network security
  • Security Information and Event Management (SIEM),
  • Citrix Thin-Client architecture, and
  • Public Key Infrastructure (PKI)


Travel Requirements

Some travel may be required

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